My cake pricing is decided on a cake by cake basis. It depends on the size, details, design and time of work involved. Please understand that even small & simple cakes require a minimum of 6- 8 hours to complete and are not completed in one day. After all, it’s a work of art, and you would want to have a lovely delicious cake to make your celebrations even more memorable.
A question I get asked often… why are the cakes expensive compared to those that are available in the supermarkets?
Unlike franchised cake shops, bakeries and supermarkets, my cakes are not mass produced and I don’t stock “cakes off the shelf”. All my cakes and cupcakes are baked to order with quality ingredients, from scratch. I do not use cake mixes or other packet mixes. This is just to ensure that every cake, cookie or sweet is fresh, consistent in taste and designed to your needs.
As a result, these handcrafted cakes are of premium quality. You pay a higher price, being ensured that the cakes you order are not mass produced and made to order.
The cost of a cake depends on a few of things – the intricacy of the design, the number of tiers, the flavours chosen and the amount of time that needs to go into your cake.
A few questions that might be popping up in your head…
How do I place an order?
Please send an email to email@example.com or send me a message through the Contact Us form
Do you take orders over the phone?
Yes, but I encourage you send an email to firstname.lastname@example.org, as discussing the details and design on phone can be misleading. If have any inquiry please feel free to contact me on 0469 252 386 but please be patient if I do not answer your call immediately.
Can I design my own cake or send in a picture of my design?
Please send an email of your design to email@example.com and I will let you know if your design is possible.
How much notice do I need to give for an order?
You need to book and finalise payment at least 1 week prior as I need time to prepare your decorations. However, it is ideal during festive or busy seasons, that you place an order at least 20 days early to lock in the date. If you feel your design is more complex, then you need to give more notice. Please keep in mind that the weekends and holiday seasons are pretty busy times, so they often get booked out early.
Can I make changes to my order?
Changes and cancellations can be made up to 48 hours before your cake up or delivery date. However deposits are non refundable, unless mentioned otherwise on the quote. Please refer to the terms & conditions on the quote.
How do I pay?
You can either pay by Cash or by Visa /Mastercard payments. Please check your quote for payment details.
What are your terms & conditions?
A 50% deposit is required to confirm the order. 25% of the deposit will be refunded incase of cancellation.
The balance payment has to be made 5 business days PRIOR to your event. Incase of cancellation after balance payment, 50% of the total amount will be refunded. No refunds will be issued for cakes cancelled within 72 hours of the delivery or pickup time.
Although everything required to make and assemble a cake is procured, I will only start making the cakes once the balance payment is received. No work will commence on a cake until payment is received in full.
For small orders, payment is required in full prior to commencement of work.
Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. All cakes delivered to venues are photographed from different angles to show cake quality on delivery. We do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from us, or for loss, damage or non-delivery under unavoidable or exceptional circumstances.
Where are you located and can we pick up our orders?
For small orders, you are welcome to collect your order in Westmead, as we are not a shopfront and don’t deliver. The cakes will be packaged appropriately for transportation, however once collected the responsibility for the cake resides with the client and aardi’s will not be responsible for any damages following collection. Incase of large cakes, we will arrange for delivery. Charges will depend on the distance of delivery.
What are your delivery times?
Deliveries can be collected between 9am – 5pm Monday to Friday and 10.00am-3pm Saturday. Delivery times are approximate only, should you require a specific time a premium delivery fee will be charged.
Do you accept International orders?
At the moment, no. But maybe in the future.
How much is a custom cake?
A simple 6 inch cake, approx. 4 inch high with buttercream icing starts at $80. Prices increase as per type of icing/fondant, filling, design, details and tiers. Cakes taller than 4 inches will cost slightly more than regular cakes as they serve more per size.
Do your products contain nuts?
All our products contains traces of nuts, sesame seed, milk and eggs.
Do you cater to eggless and halal requirements?
Yes, you need to mention your requirements when asking for a quote.